Office Manager
In Person Front Royal Office Manager
About the opportunity
Target Start Date: ASAP / by the end of November
Role Summary:
We are looking for an organized, self-starter to join our team! This role will be a little bit
of everything, as you will be working directly with the owners to be the primary admin,
help with day-to-day operations, answer phones, and keep the CRM organized!
Preferred:
- Construction industry experience
- Experience with contractor CRM
- Experience reading insurance estimates
- Experience preparing customer estimates
- Office management, executive assistant, or operations experience
Responsibilities
Office Management:
- Answer incoming phone calls
- Respond to and route customer inquiries
- Manage scheduling and follow-ups
- Keep the owner's inbox organized
- Filter routine issues before escalating them to the owner
CRM and Estimating
- Maintain customer records and opportunities in our CRM platform.
- Enter/update leads, appointments, estimates, and job information
- Prepare retail estimates inside the CRM
- Review and break down insurance estimates
- Make sure outstanding leads and estimates receive follow-up
Administrative Support
- Keep the owner organized and aware of priorities
- Track outstanding tasks and deadlines
- Coordinate documents and customer information
- Assist with general office management
- Help maintain organized digital files and records
Requirements
- Bachelor's/college degree
- Valid drives's license
- Strong written and verbal communication
- Highly organized
- Comfortable answering phones and speaking with homeowners
- Strong computer skills
- Ability to learn new software quickly
- Able to work independently and prioritize competing requests
